Privacy Policy
Last Updated: November 21, 2025
QAI ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our asset management platform and services.
1. Information We Collect
1.1 Information You Provide
We collect information you directly provide when you create an account, use our services, or communicate with us. This includes your name, email address, company name, phone number, payment information, and any other information you choose to provide.
1.2 Asset and Inspection Data
When you use QAI, we collect information about your assets, inspections, maintenance records, photos, GPS locations, QR code scans, technician activities, and other data you input into the system.
1.3 Automatically Collected Information
We automatically collect certain information when you access our services, including IP addresses, browser type, device information, operating system, referring URLs, pages viewed, and usage patterns.
1.4 Mobile App Data
Our mobile applications may collect device identifiers, mobile network information, GPS location data (with your permission), camera access for photo capture, and offline data that syncs when connectivity is restored.
2. How We Use Your Information
2.1 Service Delivery
We use your information to provide, maintain, and improve QAI services, process transactions, generate inspection reports, manage asset tracking, send notifications, and provide customer support.
2.2 Communication
We may use your contact information to send service-related announcements, system updates, security alerts, billing notices, and marketing communications (which you can opt out of at any time).
2.3 Analytics and Improvement
We analyze usage patterns to understand how our services are used, identify technical issues, improve features, develop new functionality, and enhance user experience.
2.4 Legal and Security
We may use your information to comply with legal obligations, enforce our terms of service, protect against fraud and abuse, investigate security incidents, and protect the rights and safety of QAI and our users.
3. Data Security
3.1 Security Measures
We implement industry-standard security measures including data encryption in transit (TLS/SSL) and at rest (AES-256), secure data centers, regular security audits, access controls, and employee training on data protection.
3.2 Infrastructure
Our services are hosted on enterprise-grade cloud infrastructure with redundancy, automated backups, disaster recovery procedures, and 24/7 monitoring for security threats and system availability.
3.3 Access Controls
We maintain strict internal access controls, requiring authentication, authorization, and audit logging for all access to customer data. Employees access data only as necessary to provide services.
3.4 Incident Response
In the event of a data breach affecting your information, we will notify you and relevant authorities as required by applicable law, and take immediate action to secure systems and investigate the incident.
4. Data Sharing and Disclosure
4.1 Service Providers
We may share your information with third-party service providers who perform services on our behalf, including cloud hosting, payment processing, email delivery, analytics, and customer support. These providers are contractually obligated to protect your data.
4.2 Business Transfers
If QAI is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your information.
4.3 Legal Requirements
We may disclose your information when required by law, subpoena, court order, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
4.4 With Your Consent
We may share your information with third parties when you explicitly consent to such sharing, such as integrations with other software systems or sharing inspection reports with your customers.
5. Your Rights and Choices
5.1 Access and Correction
You have the right to access, correct, update, or delete your personal information at any time through your account settings or by contacting us at privacy@qasseti.com.
5.2 Data Portability
You can export your data from QAI in common formats (CSV, PDF, JSON) at any time through the platform or by requesting a data export from our support team.
5.3 Marketing Opt-Out
You may opt out of marketing communications by clicking the unsubscribe link in any marketing email, adjusting your notification preferences in your account settings, or contacting us directly.
5.4 Account Deletion
You may request deletion of your account and associated data by contacting us. We will delete your information within 30 days, except where retention is required by law or for legitimate business purposes.
5.5 Do Not Track
Our services do not currently respond to "Do Not Track" signals from web browsers. You can control cookies and tracking through your browser settings.
6. International Data Transfers
6.1 Data Location
QAI operates globally and your information may be stored and processed in any country where we or our service providers maintain facilities. We ensure appropriate safeguards are in place for international data transfers.
6.2 GDPR Compliance
For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR) and ensure appropriate data protection mechanisms for data transferred outside the EEA.
6.3 Cross-Border Safeguards
We use standard contractual clauses, Privacy Shield frameworks (where applicable), and other legally approved mechanisms to protect data transferred across borders.
7. Data Retention
7.1 Retention Period
We retain your information for as long as your account is active or as needed to provide services. After account termination, we retain certain information for legal, regulatory, and legitimate business purposes.
7.2 Backup and Archive
Data may remain in backups and archives for up to 90 days after deletion requests. We maintain compliance records and audit logs as required by applicable regulations.
7.3 Legal Holds
We may retain information longer when required by law, legal proceedings, investigations, or to protect our legal rights.
8. Cookies and Tracking Technologies
8.1 Cookies We Use
We use essential cookies for authentication and security, functional cookies to remember your preferences, analytics cookies to understand usage patterns, and marketing cookies for advertising (with your consent).
8.2 Third-Party Cookies
Our website and services may include third-party cookies from analytics providers, advertising networks, and social media platforms. These third parties have their own privacy policies.
8.3 Cookie Management
You can control cookies through your browser settings, although disabling certain cookies may limit functionality. Most browsers allow you to refuse cookies or delete existing cookies.
9. Children's Privacy
9.1 Age Restriction
QAI services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If we learn we have collected information from a child, we will delete it promptly.
9.2 Parental Notification
If you believe we have collected information from a child, please contact us immediately at privacy@qasseti.com so we can take appropriate action.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.
Your continued use of QAI after changes become effective constitutes acceptance of the revised Privacy Policy. We encourage you to review this policy periodically.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
QAI, Inc.
123 Business Street
Suite 100
City, State 12345
United States
La Tua Fiducia è Importante per Noi
We are committed to transparency and protecting your privacy. If you have any questions or concerns about how we handle your data, please don't hesitate to reach out.